» FAQ

What is your refund policy?

If you are dissatisfied with your order in any way, don’t hesitate to reach out to our team about a return or exchange within 7 days of purchase. We want you to have the coffee that is right for you!

When is my coffee roasted?

The beans we order are roasted the same week you receive them!

When do you ship?

Our coffee subscription boxes are shipped out at either the beginning of the month or the middle, depending on when you placed your order. If you placed your order:

Between the 5th and 20th day of the month, your Doorstep Barista box will ship or be ready for local pickup around the 1st-3rd day of the next month.
Between the 20th – 5th of the month, your box will ship or be ready for local pickup the 14th-17th of the month.

Where do you ship to?

So far, just Canada. But if you have special request, please reach out and we’ll see what we can do.

How much is shipping?

We charge a flat rate of $8 per box to all places within Canada.

Can I cancel my subscription?

Of course! Cancel anytime with no cancellation fee by logging into your account, going to ‘Subscriptions,’ and clicking the ‘Cancel’ button.

Does the coffee change monthly?

Yes! We choose different coffees every month.

Will you grind my coffee?

If you’ve opted for local pickup and live in the Edmonton area, then yes! We will be happy to grind your beans in-store when you pickup your box at any of the Square 1 Coffee locations. Just let us know what method of brewing you use so we can grind it to the right coarseness.

If your box is being delivered, we do not pre-grind your coffee. We want you to be able to try each coffee at its absolute best, and unfortunately, grinding coffee too far in advance often means it’s stale before you receive it.

Can I pick up my subscription box at your coffee shop and save on the shipping costs?

Yes! If you live in the Edmonton area, you can choose the free local pickup option.

When you checkout, you’ll have the option of having your Doorstep Barista box shipped to you for $8, or you can select any of our Square 1 Coffee locations for local pickup.

Are the farmers paid fairly?

We love talking about this! The sustainability of the coffee industry is why we do what we do.

We only work with roasters that make meaningful connections with coffee producers and are committed to partnering with them to grow coffee in a sustainable way. A non-negotiable part of sustainability is paying the farmers a fair amount, which is the most important aspect of the coffee supply chain to us. Our partners pay direct trade prices which results in the producer being paid far more than the fair trade or commodity coffee price.

How much does each bag weigh?

So, one of the things about craft coffee is that not all roasters use the same weight of bag. For example, a few we have worked with:

Discovery Coffee, Victoria, has 340g bags,

Monogram Coffee, Calgary, has 340g bags,

Candid Coffee, Edmonton, has 250g bags.

One of the things we are super intentional about is making sure we get you the most amount of coffee every month for your money. So, we would never, for example, feature 3 roasters that have smaller bags of coffee. But we may have 1 smaller bag per month. We wish that all roasters utilized the same bag size, but, unfortunately there is no standard. However, some of them just have such excellent coffees that we couldn’t pass them over.

The one thing I CAN promise, is that we will make sure your box is awesome and is a great value for your money.

What if my partner and I have different brew profiles?

We are working on updating the website to accommodate this. For now, you can complete another order and leave us a note in the notes section telling us that both orders can be shipped together. Please note, the current minimum order for shipping is 2 bags.

What if I don’t love the beans you send me?

No problem! Just let us know and we will work with you to find the profile you DO love for your next box!

What if I want to change my coffee preference?

You can change your coffee preference as needed! Simply log into your account and navigate to ‘Subscriptions.’ Simply cancel your current subscription and add the new one to your cart. Or, contact as at hello@doorstepbarista.ca and we can do it for you!

What if I need to skip a month?

Easy! Simply log into your account and you can suspend your next subscription. Once you’re logged in, go to ‘My Subscriptions.’ Under the Account section, you’ll see the option to ‘Suspend.’ Click on Suspend and your account will automatically be on hold; your next payment will not go through until you reactivate your account.