If you are dissatisfied with your order in any way, don’t hesitate to reach out to our team about a return or exchange within 7 days of purchase. We want you to have the coffee that is right for you!
Our coffee is roasted fresh every week!
Our coffee subscription boxes are shipped out at either the beginning of the month or the middle (or both!) depending on the subscription you chose. If you placed your order:
- Between the 5th and 20th day of the month, your Doorstep Barista box will ship or be ready for local pickup around the 1st-3rd day of the next month.
- Between the 20th – 5th of each month, your coffee subscription box will ship (or be available for pickup) the 14th-17th of the same month.
So far, just Canada. But if you have special request, reach out and we’ll see what we can do.
We charge a flat rate of $8 per box to all places within Canada.
Of course! But why would you want to? 😉 Cancel anytime with no cancellation fee. You can cancel your subscription by logging into your account at any time. Once logged in, go to ‘Subscriptions’ and click on the ‘Cancel’ button.
Yes! We choose new coffees for every box we ship you. There’s so much good coffee to explore!
If you’ve opted for local pickup and live in the Edmonton area, then yes! We will be happy to grind your beans in store when you pickup your box at either of our cafes. Just let us know what method of brewing you use so we grind it to the right coarseness.
If your box is being delivered, we do not pre-grind your coffee. We want you to be able to try each coffee at its absolute best, and unfortunately, grinding coffee too far in advance means its often stale before you’ve received it.
Yes! We just introduced two local pick-up options.
Now when you checkout you’ll have the option of having your Doorstep Barista box shipped to you, or you can select either of our Square One Coffee shops (Glenora or Aspen Gardens) for local pickup.
We love talking about this! The Sustainability of the coffee industry is why we do what we do.
We only work with roasters that make meaningful connections with coffee producers and are committed to partnering with them to grow coffee in a sustainable way. A non-negotiable part of sustainability is paying the farmers a fair amount, which is perhaps the most important aspects of the coffee supply chain. Our partners pay direct trade prices which results in the producer being paid far more than the fair trade or commodity coffee price.
The coffee you get is freshly roasted for your order and shipped within a week of roasting.
We are working on updating the website to accommodate this. For now, you can complete another order and leave us a note in the notes section telling us that both orders can be shipped together. Please note, the current minimum order for shipping is 2 bags.
No problem. Just let us know and we will work with you to find the profile you DO love for your next box!
You can change your coffee preference as needed! Simply log into your account and navigate to ‘Subscriptions’. Once there, you’ll see your subscription details including coffee adventure level, number of bags and frequency. Click on the button ‘Upgrade or Downgrade’. You’ll be taken to a new page where you can adjust your order frequency, adventure level and number of bags.
If you have any questions about any of the other coffees, email us and we’ll be happy to help you choose an adventure level to suit your palette. Or you can always take the quiz again and see what response you get!
Easy! Or Simply log into your account and you can suspend your next subscription. Once you’re logged in, go to ‘My Subscriptions’. Under the Account section, you’ll see the option to ‘Suspend’. Click on Suspend and your account will automatically be on hold; your next payment will not go through until you reactivate your account.